You can place an order on our website (or) you can call or WhatsApp us on 0321-888-LUNA (0321-8885862) to place an order. Working hours are from Monday to Saturday, from 10:00 AM to 6:00 PM (PST).

We accept Cash on Delivery (COD) and online payment in the form of Jazz Cash, Debit Cards & Credit Cards from Visa & Mastercard. Please make sure that internet banking is available on your card.

We will NOT store any of your payment information. In an advanced effort to ensure your online safety your payment information is directly processed and never stored.

Yes, taxes are charges according to Law & Regulations

We charge a flat rate of Rs.300 on shipping within Lahore and a flat rate of Rs.350 across Pakistan. For international orders, delivery charges will be displayed during checkout. The customers will have to bear all the duties and taxes.

The parcel will be delivered through one of our couriers partners and the parcel can be tracked on our website through the link “Track Shipment”. Deliveries are made from Monday to Saturday between 09:00 AM and 9:00 PM.

Yes you can track your order by clicking on the link “Track Shipment”.  You can also get the status of your parcel by contacting us via call or WhatsApp at 0321-888-LUNA (0321-8885862). Working hours are from Monday to Saturday, from 10:00 AM to 6:00 PM (PST).

We ship across Pakistan and internationally to the USA, UK, Canada, UAE, Australia, New Zealand, KSA and Bangladesh. If Duty, Taxes or VAT is charged at the shipping destination by international customs according to their local customs policy and is paid by the consignee/buyer

The courier will attempt to deliver the parcel at least 2 to 3 times. In case of failed deliveries courier will send you a Text Message or will call you on the provided contact number.
If the parcel is undelivered, then the parcel will be returned back to us by the courier within 24 hours. Customer can pay a re-delivery charge by calling us or sending a WhatsApp message/call at 0321-888-LUNA (0321-8885862) and schedule a re-delivery of the parcel. Working hours are from Monday to Saturday, from 10:00 AM to 6:00 PM (PST).

Yes we can Expedite / Fast Track your order only within Lahore depending on the availability of the ordered article and the time of order placement. For other cities, we cannot Expedite / Fast Track your order since minimum delivery time is 3 to 5 working days. Please call us or WhatsApp on 0321-888-LUNA (0321-8885862) for any delivery related information before placing the order so we can forward special instructions to the our warehouse accordingly. Working hours are from Monday to Saturday, from 10:00 AM to 6:00 PM (PST).

Delivery charges will be displayed during checkout. Duty, Taxes or VAT charged at the shipping destination by international customs according to their local customs policy and is paid by the consignee/buyer

Yes, we offer cash on delivery.

All our orders placed before 10 AM (Monday-Friday) are dispatched within 1-2 working day, however due to non-availability of stock for some orders it may take up-to 3 -5 working days for the order to be delivered. For further assistance kindly call or WhatsApp us at 0321-888-LUNA (0321-8885862).

Working hours are from Monday to Saturday, from 10:00 AM to 6:00 PM (PST).

Please check our delivery, return and exchange policy on the website.

Sorry, sale items are not eligible for exchange.

You can make any changes to your order before completing the checkout process. However, if you have already completed the order and checked-out then please call or WhatsApp us on 0321-888-LUNA (0321-8885862) and we will make the changes for you. Please be informed that we will not be able to make any changes to your order if it has already been dispatched.

Working hours are from Monday to Saturday, from 10:00 AM to 6:00 PM (PST).

Yes you can cancel your order by clicking on “Order Cancelation” or please call or WhatsApp us on 0321-888-LUNA (0321-8885862) and we will cancel the order for you. Please be informed that we will not be able to cancel the order if it has already been dispatched.

Working hours are from Monday to Saturday, from 10:00 AM to 6:00 PM (PST).

Yes customised orders are possible with an additional charge and the delivery time may vary between 8 to 10 days depending on the specifications of the required product, production time and availability and sourcing of materials.

Size chart is available along with every product.

We currently do not have any physical stores but you may checkout our products at www.luna-outlet.com

We are open from Monday to Saturday, from 10:00 AM to 6:00 PM (PST). You may contact us via call or WhatsApp at 0321-888-LUNA (0321-8885862) within the working hours or email us at contact@luna-outlet.com at any time and one of our agents will get back to you asap.

Luna is an exclusive brand so we launch new collections every week on Friday Morning and we produce limited quantities of the newly launched articles at first and then restock them based on the number of orders received and response of our customers to avoid wastage and maintain sustainability. We encourage all customers to shop on Friday before 3:00pm every week so that they can grab all their favourite outfits from the new collections before they get sold out.

You can reach out to us on our helpline via call or WhatsApp at 0321-888-LUNA (0321-8885862). Working hours are from Monday to Saturday, from 10:00 AM to 6:00 PM (PST).