Terms Of Service
Welcome to LUNA. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service. Please read them carefully.
1. GENERAL
These Terms govern your use of the LUNA website and all related services. By using this site, you confirm that you are at least the age of majority in your jurisdiction or are accessing under the supervision of a parent or legal guardian.
LUNA reserves the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
2. PRODUCTS & AVAILABILITY
All products displayed on our website are subject to availability. We make every effort to ensure accurate product descriptions, colors, and pricing; however, minor variations may occur due to screen settings or production differences.
LUNA reserves the right to discontinue or modify products without prior notice.
3. PRICING & PAYMENTS
All prices are listed in PKR (Pakistani Rupees) unless stated otherwise. We reserve the right to change prices at any time without notice.
Payments must be made through approved payment methods available on the website. Orders will only be confirmed upon successful payment or order verification.
4. ORDERS & ACCEPTANCE
Placement of an order does not constitute final acceptance. LUNA reserves the right to accept or decline any order for reasons including, but not limited to:
- Product unavailability
- Payment issues
- Suspicion of fraudulent activity
In such cases, customers will be notified accordingly.
5. SHIPPING & DELIVERY
Delivery timelines are estimates and may vary due to external factors. LUNA is not liable for delays caused by courier services, weather conditions, or unforeseen circumstances.
Shipping charges, if applicable, will be communicated at checkout.
6. CANCELLATIONS & REFUNDS
Orders may be cancelled in accordance with our Cancellation Policy. Approved refunds will be processed through the original payment method within a reasonable timeframe.
For further details, please refer to our Cancellation and Refund Policy.
7. INTELLECTUAL PROPERTY
All content on this website — including logos, designs, text, images, and graphics — is the property of LUNA and is protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
8. USER CONDUCT
By using our website, you agree not to:
- Engage in unlawful or fraudulent activities
- Interfere with website functionality or security
- Misuse or attempt to gain unauthorized access to our systems
LUNA reserves the right to restrict or terminate access in case of misuse.
9. LIMITATION OF LIABILITY
LUNA shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
All services and products are provided “as is” without warranties of any kind, except where required by law.
10. PRIVACY
Your use of our website is also governed by our Privacy Policy, which outlines how your information is collected and used.
11. GOVERNING LAW
These Terms shall be governed and interpreted in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Pakistan.
12. CONTACT INFORMATION
For any questions regarding these Terms, please contact us at:
Email: contact@luna-outlet.com
Ph/WhatsApp: 0321-888- LUNA (0321-8885862)
LUNA is committed to delivering a refined and reliable experience. Your trust is valued and respected.